Cancellation and Refund Policy

At Dhivyalakshmi Agencies, we take pride in delivering high-quality fireworks. Your safety and satisfaction are our priorities. This policy outlines the conditions under which you can cancel an order or request a refund.

1. Enquiry / Order Cancellation

Note: During peak festive seasons (e.g., Diwali), cancellations will not be possible once the enquiry has been confirmed with the seller.

2. Damaged or Defective Products

• Issues must be reported within 24 hours of receiving the products.
• Provide your Enquiry ID, product details, and clear photos/videos of the issue.
• After verification, a replacement or refund will be processed as applicable.

3. Non-Refundable Situations

4. How to Request Cancellation or Refund

To raise a request, please contact the seller directly through:

• ✉️ Email: support@dhivyalakshmiagencies.com
• 📞 Phone / WhatsApp: +91 70109 52335
• Always mention your Enquiry ID and a brief Issue Description.

5. Legal & Safety Disclaimer

Since fireworks are regulated items:

• All refunds/cancellations are subject to government regulations and seller approval.
• The seller reserves the right to accept or decline refund requests depending on product condition and enquiry status.